Best Practice Guide

BPG – Summary List

Best Practice Guide – WLTs-Migrations-ELT Avoidance

Cancel Other

Industry Guide to Cancel Other - Industry Guide-v9.1

Industry Guide to Selling Compliantly - Industry Guide-v2

Openreach Cancel Other Expedite Process - Flow Chart-v2

Openreach Cancel Other Expedite Process - Steps-v1

BTW Cancel Other & Urgent Service Restoration Processes – CP Process-v1

MPF Access Line ID(ALID) Help Line

MPF ALID Help Line - Process description

WLR and MPF Provision

Best Practice Guide - WLR & MPF Provision

WLR and MPF Repair

Best Practice Guide – WLR3 Repair ‘In-effectives’

Best Practice Guide – Raise & Manage a Customer Fault

Best Practice Guidance - Test Accuracy Charging Scenarios

Geographic Number Porting – Process Documents

GNP E2E Ops Process – v17.5.1

Appendix A - Contacts Register-v1

Appendix B - GNP_NPOR-issue_5-Feb_2013

Appendix C - GNP-Customer Letter of Authorisation-v1

Appendix D - Process automation-v3.3

Appendix E - Sub-port activations-CSV Template & Spec-v7

Appendix F - Customer Data for 100 and 999 services-User Guide-Iss2

Appendix G - 999 EFF Interface Spec-issue 1

Appendix H - Code of Practice for the Public Emergency Call Service

Appendix J-PoV Process Description-v1.5

Appendix K-BPG-Number Ownership-Dispute Resolution-v1

Appendix L-Multiline DoP Activations-Batch Requests Process Description-v1

Appendix M-Unacknowledged Orders-Batch Request Process Description-v1

Appendix N-OOH NP Support - Product  Process Description-v4.9

Non-Geographic Number Porting – Process Documents

NGNP E2E Ops Process – v13.3

NGNP Service Establishment Test Schedule