Best Practice Guide

BPG – Summary List - v2.9

Consumer Switching

Industry Best Practice Guide - Consumer Switching v2

Best Practice Guide – WLTs-Migrations-ELT Avoidance v2.7

Best Practice Guide – Supplier of Last Resort – Industry Process v3.6

Industry Code of Practice – Special Service Restoration v5


Retailer IDs (RIDs)-Industry Best Practice Guide-v2

  • App A-COCO reports-Ofcom Guidance-v6
  • App B-RID BPG-BAU & change Scenarios-v2
  • App C-Consumer Switching Industry Forum-TORs-v2
  • Cancel Other

    Industry Guide to Cancel Other - Industry Guide-v9.1

    Industry Guide to Selling Compliantly - Industry Guide-v2

    Openreach Cancel Other Expedite Process - Flow Chart-v2

    Openreach Cancel Other Expedite Process - Steps-v3

    BTW Cancel Other & Urgent Service Restoration Processes – CP Process-v2

    MPF Access Line ID(ALID) Help Line

    MPF ALID Help Line - Process description v1.4

    WLR and MPF Provision

    Best Practice Guide - WLR & MPF Provision

    WLR and MPF Repair

    Best Practice Guide – WLR3 Repair ‘In-effectives’

    Best Practice Guide – Raise & Manage a Customer Fault

    Best Practice Guidance - Test Accuracy Charging Scenarios

    POR (Port Override Request) Process

    POR Process Description - v4.1

    GNP Service Establishment

    Original Section B documents (being updated)

    10k Number Block Transfers

    Non-Geographic Number Porting – Process Documents

    NGNP E2E Ops Process – v13.4