OTA2 Update for May 2010


At the end of May, the number of unbundled lines stands at 6.78 million. There are 6.01 million WLR lines and the number of telephone numbers using CPS is 3.43 million.


This update is the first of our new format, where we will now publish a full update quarterly, with an interim report in the other months concentrating on the KPI’s that so many people seem to find useful.

During May we have made good progress on our review of the MAC and AoT processes and will shortly meet with industry in an effort to decide on the immediate targets that will be adopted to improve Consumer migrations.

We have also completed significant milestones on Erroneous Transfers, BCMR, and Minimum Security.

We will provide more detail in our next full update.

Service Levels

Our KPI charts show current performance levels.

  • Provisioning & Repair performance (LLU & WLR) continues to be problematic with actual performance lagging targets agreed with industry. This issue is being addressed by Openreach internally and in collaboration with CPs via the Industry 'service management' forum which meets each month. Openreach have agreed to present their 2010/2011 service level targets and plans to achieve them at the next OTA2 Executive meeting in June.
  • The Service Delivery issues in Connectivity Services – The recovery plan is now working well and the backlog is beginning to come down Openreach expect to be back to BAU by the end of May

OTA2 will continue to focus on:

  • 18 month Development Roadmap - implementation & change control
  • EMP consumption issues
  • Documentation issues
  • Data Integrity issues
  • WLR/LLU Process development
  • Connectivity Services - Product Issues
  • Connectivity Services Process Development
  • Current migrations processes-Critical Review
  • Erroneous Fixed Line Transfers activity
  • Fixed line porting - Improvements
  • Service levels (LLU/WLR/Ethernet)
  • Migrations Process development for NGA to/from Copper
  • Minimum Security Standards
  • Displaced Mobile Emergency Calls
  • Openreach Ethernet strategic Product review
  • BCMR principles agreement

Rod Smith