At the end of December, the number of unbundled lines stands at 7.92 million. There are 6.32 million WLR lines and the number of telephone numbers using CPS is 2.62 million.
This is a shortened format update. We plan to publish our next full update for the month of January 2012 and the following is an interim update on some important areas of our work:
New ‘Backstop’ SLG (Service Level Guarantee)
The initial three CP’s required to submit forecasts, TalkTalk, Sky and BT Retail have now completed two cycles with Openreach. The process has been successful in establishing how the CP’s business plans impact the way Openreach organise its manpower to accommodate visits for new line provision. This process will help establish the tolerance level for triggering SLG payments.
Work is now in progress to determine when and how KPI reports will be produced and published. More details will be available in the next update.
OTA2 Improvement Workstreams
Strategically, the industry forecasting initiatives mentioned above will provide a much improved ‘forward’ view of demand, enabling Openreach to ‘flex’ resources as the need dictates, in amore timely manner.
Tactically, provision lead times of late have increased as a result of resources being re-directed towards reducing the repair workstack as Xmas & the New Year approaches and to allow some contingency to cope with any exceptional adverse weather which may arise.
Openreach’s current view is that providing the weather is no worse than they have already allowed for over the Xmas period, then the UK average lead-time for appointed provisioning work will return to 14 days from current average of 15.9 days by 21st January.
For repair, every effort is being made to reduce the workstack (i.e. Faults intake) to 10k/week by the end of the year (2011) as this is deemed by Openreach to be their optimum level of working.
EMP Systems performance (i.e. B2B/Portal trading interface) continues to remain stable.
• Plan & Build
OTA2 hosted a new ‘Plan & Build Industry Forum’ in December in response to growing concerns expressed by CPs (Copper & Ethernet communities) across a wide range of issues relating to Delivery lead-time performance & so-called ‘black exchanges’ requiring some form of space, power & frame relief.
General consensus from attendees (i.e. Openreach & CPs) was that the meeting had proved to be very useful and should at least continue through to the end March’12 on a monthly basis. Next meeting arranged for 1-4.30pm, 18th Jan @ Riverside.
Our KPI charts show current performance levels.
OTA2 will continue to focus on: