OTA2 Update for February 2012

At the end of February, the number of unbundled lines stands at 8.12 million. There are 6.28 million WLR lines and the number of telephone numbers using CPS is 2.52 million.


We continue to work with industry and Openreach on an increasingly wide range of subjects. Openreach have now implemented their Service Level Guarantee scheme for appointed orders and we are working with all parties to improve forecast accuracy levels as quickly as possible as the scheme will have a dependency on accuracy from April onwards.

At a senior level meeting of several CP’s, Ofcom and Openreach in February we presented progress on the initiatives we undertook as part of the SLG work, these are intended to simplify, shorten or eradicate processes with the intention of giving customers a better and faster service. We have had a number of successes through these initiatives and as a result we have been tasked with proposing a further number to continue the improvement. We are currently consulting with Stakeholders to get feedback on our suggestions.

We are also engaged with Openreach in understanding how there is such a large difference in views on the effectiveness of the SoR (Statement of Requirement) process. This is where a CP requests a change or enhancement to a product, or even a new product, where Openreach are the product owners.

We are also reviewing with Openreach the status of the remaining OIC’s (Openreach Industry Commitments) that were promises made by BT to Ofcom on capabilities they would embed within their portfolio. There are a number still outstanding after several years and we would like to agree a closure plan.
As always we are supporting our stakeholders across a broad range of issues and will provide a fuller update in our fuller quarterly report in April

Service Levels

Our KPI charts show current performance levels.

OTA2 Industry Meetings

OTA2 has published the schedule of industry meetings for 2012. These are available via the ‘CP Info’ tab on this website.

OTA2 will continue to focus on:

  • New ‘backstop’ SLG for appointed orders
  • Address Data Matching Integrity issues
  • WLR/LLU Process development
  • Connectivity Services Process Development
  • Ethernet strategic Product review
  • Strategic Review of Consumer Switching
  • Erroneous Fixed Line Transfers activity
  • Fixed line porting - Improvements
  • Service levels (LLU/WLR/Ethernet)
  • Minimum Security Standards
  • PIA - Passive Infrastructure Access
  • VULA – Virtual unbundled line access
  • Plan & Build Performance Issues
  • Plan & Build – new SLA/SLG scheme

Rod Smith