At the end of August the number of unbundled lines stands at 8.48 million. There are 6.29 million WLR lines and the number of telephone numbers using CPS is 2.34 million.
‘Backstop’ SLG (Service Level Guarantee) for Appointed Orders
The SLG programme for Appointed Orders has been in place since 1st January of this year with a requirement for CP's to achieve a forecasting accuracy of 90% being applied since April. All forecasting CP’s have been regularly supplying forecasts and the overall process is now in a fairly mature state. In support of the payment process Openreach have now developed their strategic systems which are now in place providing accurate assessments of achieved orders against forecasts in order to calculate any SLGs payable. To support this process a number of KPI’s (Key Performance Indicators) are in advanced stage of development and will be available soon. The main focus is now moving to supporting tasks that are aimed at improving the effectiveness of Openreach by identifying areas that could be improved with CP’s . These are known as the OTA2 tasks of which there are now eight;
1. Late Cancellations
2. Adoption of WLTO
3. Reduction in Forced Provides
4. Repeat Provision Visits
5. Repeat Repair Visits
7. Daily Appointing Process
8. Address Matching
These are currently being reviewed by the forecasting CP’s with a view to building an agreed top level plan for improvement.
Plan & Build
The Plan & Build Industry Forum is providing an effective vehicle for CPs to review Openreach delivery performance at a detailed level, allowing all participants ample opportunity to raise any specific issues which might warrant closer inspection.
At the next PBIF (4th Sept), we hope to finalise the Forum’s new ‘Terms of Reference’ which will now, amongst other things, incorporate the need to regularly review the ‘List’ of exchanges to be ‘proactively’ surveyed (i.e. in terms of Space & Power availability) by Openreach. This is one of their obligations under the BT Undertakings.
As previously reported there are concerns from the CPs who have undertaken testing of the EST platform with regards to functionality and usability.
Following a number of collaborative industry meetings Openreach have assessed the requirements arising from the feedback and have developed an action plan to correct the identified issues.
It has been agreed that the Ethernet Product and Commercial Group, which is the industry forum for the Ethernet Community will be jointly chaired by Richard Thorpe of Openreach and Rod Smith of OTA2 for the rest of this year in order to ensure that senior focus is brought to bear on some of the critical issues that face this vital community. This in no way reflects on the excellent work of the previous joint chairs – Adrian Hobbins of Exponential-e and Clayton Jones of Level 3 to whom we are extremely grateful.
The Number Porting Process & Commercial Group (NPP&CG) continues to grapple with serious industry-wide issues (process, operational and commercial), the net effect of which is causing material inconvenience to End Users (e.g. can’t port their numbers when switching suppliers) and significant cost of failure to CPs involved in handling porting requests (e.g. inefficient and overly complex process).
The growing list of participants at our NPP&CG meetings reflects the level of CP interest and commitment to make things better.
Openreach support of Business CPs
Following representations by a number of Business focused CPs regarding the way in which Openreach support such organisations, collaborative activity is now underway to develop a series of work streams to address issues such as KPIs, jeopardy management, process improvement etc.
Whilst not part of the OTA2 activity, NGNuk works in parallel and has traditionally focused on NGN interconnection issues. It has been proposed that the scope of activity for NGNuk be extended to cover:
OTA2 Industry Meetings
OTA2 has published the schedule of industry meetings for 2012. These are available via the ‘CP Info’ tab on this website.
OTA2 will continue to focus on: