OTA2 Update for February 2013

At the end of February the number of unbundled lines stands at 8.91 million. There are 6.21 million WLR lines and the number of telephone numbers using CPS is 2.19 million.

This month we are issuing a ‘short’ report along with our usual KPI information. We will issue our next full report at the end of April

SLG (Service Level Guarantee) for Appointed Orders

In support of the new backstop SLG scheme which has recently been introduced for Appointed Orders, OTA2 continue to press ahead with the ‘The OTA2 Tasks’ programme of work.

Task updates as follows:-

  • Following a full review of late cancellation performance the OTA2 are now engaged with identifying further improvements following achievement of the previous target.
  • WLTO is now well on the way to being fully adopted with completion expected around end March 2013.
  • The SOR for improving customer experience continues to progress although concerns surround the business case.
  • Address matching continues to improve with CP’s identifying opportunities in their processes. Openreach are also continuing to introduce improvements.
  • A further 3 tasks are now being reviewed for potential benefits.

Service Levels

Copper - Openreach have now managed to bring the national average lead time for copper provides down to approx. 13 working days which is in line with their plan. The Openreach ‘forward view’ indicates further incremental improvement in the coming weeks. This improvement is a result of many initiatives in recent months which collectively have enabled a step increase in productivity.

The severe weather in January continued into early February and has driven the fault intake volumes to a much higher level than anticipated. As a consequence the repair workstack is still substantially higher than plan, but Openreach are confident this will be reduced to a more normal ‘operating range’ in the next few weeks.

Plan & Build – Openreach continue to tackle the serious supply chain issues which have had a major impact on CP Pop-site deliveries.

Ethernet – Service levels are reviewed on a regular basis at the monthly Ethernet Service Forum.

Following a protracted period of ‘problematic’ usage by a small number of early adopter CPs, Openreach recently issued the following statement:-

Openreach has taken the decision to temporarily suspend Ethernet Access Direct (EAD) on EST in response to feedback from our customers who have raised concerns about the overall experience and underpinning processes. This came into effect on 15th February 2013 and is expected to last until September 2013.

This is a disappointing set-back for the Ethernet community, but given the strategic importance attached to this key development, and the need to ‘get it right’, the decision by Openreach to ‘suspend’ whilst a fundamental re-assessment is undertaken is a decision which is welcomed by the CP community.

OTA2 Industry Meetings

OTA2 has published the schedule of industry meetings for 2013. These are available via the ‘CP Info’ tab on this website.

OTA2 will continue to focus on:

  • The ‘OTA2 Tasks’ Programme to support new Backstop SLG scheme
  • Address Data Matching Integrity issues
  • WLR/LLU Process development
  • Connectivity Services Process Development
  • Ethernet strategic Product review
  • Strategic Review of Consumer Switching
  • Erroneous Fixed Line Transfers activity
  • Fixed line number porting - Improvements
  • Service levels (LLU/WLR/Ethernet)
  • Minimum Security Standards
  • Plan & Build Performance Issues
  • Plan & Build – new SLA/SLG scheme
  • Business Market Service Improvements

Rod Smith