OTA2 Update for March 2013

At the end of March the number of unbundled lines stands at 8.99 million, which suggests the long-awaited ‘9 Million’ milestone should certainly be achieved during the month of April.

There are 6.20 million WLR lines and the number of telephone numbers using CPS is 2.17 million.

This month we are issuing a ‘short’ report along with our usual KPI information. We will issue our next full report at the end of April

SLG (Service Level Guarantee) for Appointed Orders – OTA2 Task updates

In support of the new backstop SLG scheme which has recently been introduced for Appointed Orders, OTA2 continue to press ahead with the ‘The OTA2 Tasks’ programme of work.

Task updates as follows:-

  1. Following a full review of late cancellation performance OTA2 are now engaged with identifying further improvements following achievement of the previous target.
  2. WLTO (working line takeover order) has been largely adopted by all CP’s with a final implementation due in April. A review of use of WLTO is underway to ensure that the right process is being used in the right circumstances.
  3. The ‘never fail the customer twice’ and ‘appointment amend’ SOR’s are progressing steadily although full consumption will be very dependent upon final commercials.
  4. CP specific workshops are now planned followed by a focussed workshop on Emergency address registration triggered by product changes.
  5. Three additional tasks are now all under progress and a fuller update will be given next time.
  6. A new task on MPF early life failures is now being scoped following concerns from Openreach on the trend.

Service Levels

  1. Copper – At the beginning of March, the national average lead time for copper provides had been reduced to approx. 13 working days whilst repair performance was still recovering from the very severe weather conditions experienced across the UK during late Jan/early Feb.

    Unfortunately, in the last 2 weeks, most of the country experienced yet another bout of very severe weather conditions, which has, once again, had a major impact on service performance. The repair work stack has risen way beyond planned levels for the time of year, compounded by a very high proportion of ‘complex’ repairs (e.g. overhead and underground network damage) involving extended travel times and access issues encountered by Openreach field engineers.

    However, Openreach have applied their dynamic resourcing process with good effect, enabling significant reductions in their repair work stack levels whilst maintaining copper provisioning lead times at approx. 13 working days.
  2. Plan & Build – Following the serious supply chain issues which have negatively impacted CP Pop-site deliveries since late last year, I am pleased to report that delivery performance has improved significantly in recent weeks with the backlog virtually back to normal and CDD performance (i.e. on time delivery) back up above 90%.
  3. Ethernet – Service levels for the Ethernet products have seen a worrying downturn. This performance is being reviewed on a regular basis at the monthly Ethernet Service Forum. Openreach have instigated a review programme called LEAN which is looking to address some of the process issues with the ‘legacy’ ECOx delivered orders to try to recover the performance. A small number of initiatives are being trialled to see if they have a positive impact, the results are also being shared at the service forum.

    As previously reported Openreach have taken the very difficult decision to put a period of suspension into the EST (Ethernet Systems Transformation) programme. A recovery programme called STEADfast has been launched and key stakeholders have been engaged, both within Openreach and the wider industry. We are working with Openreach to develop an engagement plan which will be shared and agreed with industry.

OTA2 Industry Meetings

OTA2 has published the schedule of industry meetings for 2013. These are available via the ‘CP Info’ tab on this website.

OTA2 will continue to focus on:

  • The ‘OTA2 Tasks’ Programme to support new Backstop SLG scheme
  • Address Data Matching Integrity issues
  • WLR/LLU Process development
  • Connectivity Services Process Development
  • Ethernet strategic Product review
  • Strategic Review of Consumer Switching
  • Erroneous Fixed Line Transfers activity
  • Fixed line number porting - Improvements
  • Service levels (LLU/WLR/Ethernet)
  • Minimum Security Standards
  • Plan & Build Performance Issues
  • Business Market Service Improvements


Rod Smith