OTA2 Update for May 2013

At the end of May the number of unbundled lines stands at 9.06 million.

There are 6.14 million WLR lines and the number of telephone numbers using CPS is 2.11 million.

This month we are issuing a ‘short’ report along with our usual KPI information. We will issue our next full report at the end of July

SLG (Service Level Guarantee) for Appointed Orders – OTA2 Task updates

In support of the new backstop SLG scheme which has recently been introduced for Appointed Orders, OTA2 continue to press ahead with the ‘The OTA2 Tasks’ programme of work.

Task updates as follows:-

A full update of progress against the tasks was given in our April report.

Work has continued on the tasks with some now being labelled as either completed or held in observation against other Openreach activities.

Following concerns raised by Openreach, a lot of time has been spent on reviewing Early Life Failure (ELF) concerns around MPF. The work has now concluded that both MPF and WLR are running at a similar level but with a deterioration over the last twelve months. We have turned our attention to possible root causes and have started to engage with CP’s and Openreach through workshops. We hope to report more next month.

Service Levels

1. Copper – By mid-May, the national average lead time for appointed copper provides had been reduced to approx. 7 working days with performance better than SLA (i.e. 13 working days) in ALL Regional patches for the first time. For LLU and WLR Repair, the ‘right first time’ performance for all care levels continues to recover and is underpinned by a positive downward trend for Fault intake.
Our KPI charts show current performance levels.

2. Plan & Build – I am also pleased to report that delivery performance continues to improve with the backlog virtually back to normal and CDD performance (i.e. on time delivery) back up above 90%.

3. Ethernet – The service levels for the delivery of Ethernet products continue to be a concern for both Openreach and the CPs. Openreach are reviewing the issues which are impacting the delivery of service such as problems in planning and ADSL management links delivery. Openreach are looking to deliver fixes to the problems, we await to see if this improves the situation.

As previously reported the EST programme remains suspended and the CPs are waiting to see what the proposals for remedy look like and to review if they can support them. This increases the pressure on the Lean Programme and the attempts to improve the order journey on the ECOx platform

OTA2 Industry Meetings

OTA2 has published the schedule of industry meetings for 2013. These are available via the ‘CP Info’ tab on this website.

OTA2 will continue to focus on:

  • The ‘OTA2 Tasks’ Programme to support new Backstop SLG scheme
  • Address Data Matching Integrity issues
  • WLR/LLU Process development
  • Connectivity Services Process Development
  • Ethernet strategic Product review
  • Strategic Review of Consumer Switching
  • Erroneous Fixed Line Transfers activity
  • Fixed line number porting - Improvements
  • Service levels (LLU/WLR/Ethernet)
  • Minimum Security Standards
  • Plan & Build Performance Issues
  • Business Market Service Improvements




Rod Smith