OTA2 Update for November 2013

At the end of November the number of unbundled lines stands at 9.51 million. There are 5.89 million WLR lines and the number of telephone numbers using CPS is 2.34 million.

SLG (Service Level Guarantee) for Appointed Orders – OTA2 Task updates

Of the original group of tasks identified as being beneficial in reducing waiting time for consumers, most are either completed or subsumed into normal activities.

ELF (Early Life Failure) Concerns

Good progress is now being made with two of the high volume CP’s, coupled with good co-operation from Openreach. The third high volume CP has yet to fully engage but has committed to support the initiative in January 14.

Service Levels

Copper

Our KPI charts show current performance levels.

Plan & Build

On time delivery performance now consistently above 90%.
OTA2 chair the Plan & Build industry forum and the engagement with CPs and Openreach has been very productive with several major improvements delivered

Ethernet Services

Building on from the hot house in September Ethernet Services has seen an intense period of review looking at the way the product is structured. A programme under the name of EAD2 has formally been launched with a series of weekly CP & Openreach workshops planned up to the Christmas break. Its aim is to define how the Ethernet portfolio is serviced going forward and to determine the best way of dealing with the complexity involved with the Ethernet product.

The BAU service delivery levels are still being flagged by CPs as a concern – Openreach are reporting a marked improvement and a number of structural changes to the grouping of job controls are just beginning to show a result – we will continue to monitor.

Number Porting (Fixed Line)

As Chair of the Number Port Process & Commercial Group, OTA2 continue to direct the industry stakeholder community to focus on the most important issues and to drive the execution of badly needed improvements to the number porting processes.

Steady progress is being made across a wide range of process improvement initiatives with active participation from a number of CPs.

Business Market Service Improvement Programme

Over 30 Business CPs are now involved in this activity which has started to deliver some BAU improvements and spawned several new business orientated product developments.

The key area of CP dissatisfaction had been the progress of improvements for jeopardy management.  A new escalations model was launched by Openreach in late September. Anecdotal evidence was that this was performing better for Residential CPs due to their lower level of complexity. A Post Implementation Review would appear to confirm this is the case. Business CPs continue to press Openreach for proposals on how escalations might be better aligned to business customer needs.

OTA2 will continue to focus on:

  • ELF reduction programme
  • Address Data Matching Integrity issues
  • WLR/LLU Process development
  • Connectivity Services Process Development
  • Ethernet strategic Product review
  • Strategic Review of Consumer Switching
  • Erroneous Fixed Line Transfers activity
  • Fixed line number porting - Improvements
  • Service levels (LLU/WLR/Ethernet)
  • Minimum Security Standards
  • Plan & Build Performance Issues
  • Business Market Service Improvements



Rod Smith