OTA2 Update for September 2014

At the end of September 2014 the number of unbundled lines stands at 9.43 million. There are 5.65 million WLR lines and the number of telephone numbers using CPS is 2.18 million.

Service Level Agreements and Guarantees

Following a process agreed within Ofcom’s Fixed Access Market Review (FAMR), an initial list of 8 industry requests for review and amendment of SLA/SLG covering Copper/NGA were submitted in April. Three additional SLA/SLG proposals have subsequently been made; One from Sky and two from Openreach. All will run to their own 6 month timetable.

There are weekly meetings between all parties regarding the over-arching Programme. Discussions remain constructive as we near the close of the process for the initial requests where a mutually acceptable position appears to be feasible on the majority.

Ethernet CPs have also submitted a set of proposals for SLA/SLG on EAD. Openreach have confirmed their willingness to adopt a similar approach. Negotiations were suspended as some CPs felt they could not support the approach initially agreed. These CPs have now resubmitted a revised proposal to Openreach and activity has recommenced

Consumer Switching


Following on from Ofcom’s Statement on Consumer Switching (http://stakeholders.ofcom.org.uk/consultations/consumer-switching-review/statement/), OTA2 continue to host regular ‘working group’ sessions that have been well attended by a broad range of stakeholders.

Steady progress is being made across the full spectrum of CP Stakeholders. Much effort is being invested in securing the active engagement of CPs at the smaller end of the spectrum as they are very large in number & will need to ensure they have the necessary plans in place to support the planned cutover to the new switching process on 20th June 2015.

BT Wholesale & Openreach successfully deployed elements of the new switching process functionality during September. Further releases are planned for Nov’14 & Jan’15, at which point all of the required functionality will be available to CPs to test a variety of supply chain scenarios ‘in live’ well ahead of the target cutover date, 20th June’15.

Number Porting (Fixed Line)

  • A workshop was held recently to examine the existing Openreach ‘number port escalations’ process & a number of improvements have been identified which will be developed/implemented in the coming weeks.

MBORC Transparency

In September a successful review was conducted on replaying the MBORC MB10058 with the final style, format and approach. A user guide has been drafted and in coordination with a communications plan for the transparency process will be launched no later than 1st November 2014. Focus has now turned to reviewing the local MBORC approach and the issues around customer escalations calls in an MBORC environment.

Service Levels

Copper Repair: Copper repair performance (LLU & WLR) has started to track a gradually improving trend in recent weeks with ‘on time repair’ averaging 70-75% in September.

Copper Provision: Openreach FAD (First Available Date) performance nationally, is stable at 10 working days (vs backstop SLA of 12 working days).

Our KPI charts show current performance levels.

Ethernet Services

The major focus for the Ethernet CP remains the poor levels of service performance. Whilst Openreach are reporting an improvement in meeting their contractual commitments, the CPs are reporting that this is at the cost of increased lead times. Openreach are continuing to increase the resource levels committed to EAD delivery and trying to drive the production line faster. However as the skills required by the new staff are not easily obtained this may take some time for the new starters to be fully effective.

Work continues on both the baselining of the EMP system and the development of the EAD evolution picture. The restating of the process for delivery of Ethernet products has begun with a very lively session involving Openreach and CPs. A position to support the move to a ‘Differentiated Order Journey’ (DoJ) in outline principle was reached subject to working through a number of key issues raised by the CPs.
The second baselining session also raised a number of issues for further investigation, principally the suitability of WFMT to be able to cope with the non-linear nature of Ethernet delivery, the structure of the operating model to support the functions required to keep jobs fluid especially when in jeopardy and the time frames for what the CPs see as critical functionality to be delivered, which are out to R2900/R3000 timeframes.

OTA2 will continue to focus on:

  • Business Market Service Improvement Programme
  • OTA tasks on communication.
  • ELF reduction programme
  • Address Data Matching Integrity issues
  • WLR/LLU Process development
  • Ethernet Process Development
  • Ethernet Strategic Systems review
  • Strategic Review of Consumer Switching
  • Erroneous Fixed Line Transfers activity
  • Urgent Service Restoration Process
  • Fixed line number porting - Improvements
  • Service levels (LLU/WLR/Ethernet)
  • Minimum Security Standards
  • Plan & Build Performance Issues
  • SLA/SLG Developments

Rod Smith