OTA2 Update for December 2016

At the end of December 2016, the number of unbundled lines stands at 9.86 million. There are 4.56 million WLR lines and the number of telephone numbers using CPS is 1.87 million

The following is an update on the principle areas of project activity being led by OTA2.

Ethernet EAD - SLA/SLG Work stream

Following a dialogue between Openreach, CPs and OTA2 it was agreed to split the original EAD negotiations into two parts. The first part, to discuss the SLG measures, started on 16 September 2016. There were three elements under discussion; the removal of Openreach deemed consent, whether there are any legitimate circumstances where Openreach can seek CP agreement to a CCD change and the concept of the SLG ensuring a circuit is “usable” i.e. working, fully documented and delivered to the correct location.  Good progress was made on all aspects and OTA2 now considers that there is adequate consensus across all parties to progress to the next stage of negotiations.  The second part of the negotiation will cover the quantum. This will run for up to 6 months (i.e. January to June) under the governance of the BCMR. 

Service Management Forum (SMF)

An initial review into Fibre to the Cabinet (FTTC) Early Life Failures (ELF), especially around the self-install order type, was held. Openreach shared some improvements in the training of engineers and contractors using a 10-step process. Proposals made via the commercial group are advocating an early test Proof of Concept and is being evaluated by CPs.

The rollout of View My Job (VMJ) as an alternative to the Order and Fault tracker has been slow. CPs cited concerns over consumption especially at the lack of web services alternative.

Openreach KPI Assurance

The first KPI selected for joint review by OTA2/EAO (Equivalence of Access Office) was ‘Openreach Missed Appointments for Copper/Fibre service products’ and we are pleased to confirm that, following completion of our 5-stage assurance process, this KPI report provides an accurate/true account of Openreach Missed Appointments performance.

The next KPI to be assessed is the Ethernet ‘Customer Further Access Rate’ KPI. This is, in effect, the Ethernet equivalent of the copper ‘Missed Appointment’ measure.

CFPCG (Copper & Fibre Products Commercial Group)

The original plan to roll out ‘Commit when Confident’ has been delayed to the New Year due to problems found in the testing. Concerns still surround the timeliness of KCI2 as the CP is unable to contract with the customer until this is received. Openreach agreed to review a number of suggestions from CPs.

Feedback was given on concerns raised around the support of ISDN30 provision. CPs agreed to review and engage on this feedback.

Openreach declared that SOR 8389 requesting that certified CP engineers could replace a faulty NTE5 would be launched in the New Year following successful conclusion of the trials.

Ethernet Service

Ethernet service delivery remains challenging with protracted lead times and service uncertainty still affecting CPs plans. We await the anticipated improvements from the many initiatives to begin to show in the service performance KPIs, but recognise that the long lead time nature of the EAD product creates a lag in this coming through.

Passives Industry Working Group

Trialling of different working practices for CPs to Survey/ Plan /Build and enable their own works are continuing. This is raising some interesting challenges around finding accredited operatives or getting them accredited, but generally, the ability for CPs to operate more efficiently is seen as a good thing.

Number Porting

Work continues to improve Number Porting processes at both a Tactical & Strategic level.
On the tactical front, there remain a number of challenges, which the Industry Stakeholder group continue to focus on.

On the strategic front, the new Executive Steering Group are meeting again in Jan 2017 and will be evaluating the various strategic options needed to deliver a new operating model for UK Number porting within the next 3-5yrs.

Service Levels

Copper & Fibre Provision

Openreach FAD (First Available Date) performance nationally, has been averaging 6-8 working days for Copper and NGA Fibre, during the week ending 31 December 2016 (vs backstop SLA of 12 working days).

Copper Repair

LLU and WLR ‘on time repair’ performance has been tracking a relatively flat  trend, achieving 81% and 78% respectively, for week ending 25 November 2016.

OTA2 will continue to focus on:

  • OTA2 Tasks on Communication.
  • ELF Reduction Programme
  • Address Data Matching Integrity issues
  • WLR/LLU Process Development
  • Ethernet Process Development
  • Ethernet Strategic Systems Review
  • Consumer Switching Industry Improvement Programme
  • Urgent Service Restoration Process
  • Fixed Line Number Porting - Improvements
  • Service Levels (LLU/WLR/Ethernet)
  • Infrastructure Service improvement programme



Rod Smith