OTA2 Update for March 2016

At the end of March 2016, the number of unbundled lines stands at 9.84 million. There are 5.46 million WLR lines and the number of telephone numbers using CPS is 1.93 million.

The following is an update on the principle areas of project activity being led by OTA2.

SLA/SLG Work streams

The current status is that following negotiations agreement in principle have been reached on five of the proposals. These will hopefully now proceed to agreeing the final details and implementation plans. On another four of the proposals, OTA2 considers that it looks unlikely that agreement will be reached. OTA2 remains hopeful that progress can be made on the remaining requests but it is unlikely agreement can be reached within the 6 month window, so a short extension may be required to complete these.

Ethernet EAD

Voluntary discussions on a revised set of SLA/SLG to support the proposed BCMR were initiated in July 2015. The most significant change sought by CPs is the abolition of Deemed Consent. Although some progress was made, both parties remained a significant distance apart. Discussions were in stasis awaiting a level of agreement and consensus between Openreach and Industry regarding the underlying order processes against which any SLA/SLG will apply. CPs have decided to review their existing proposals and to formally resubmit under the framework for negotiations provided by the BCMR.

Service Management Forum (SMF)

As this was the last SMF of the financial year, time was spent reviewing the last 12 months progress and activities. Overall the SMF has progressed to be a full ‘in life’ management forum covering all areas of performance. In particular the areas reviewed were;

  • Consumer Switching and systems updates.
  • View My Engineer
  • Address management improvements
  • Pre KCI2 enhancements
  • Improvements in management of customer complaints
  • Transformation programmes

A review was also held on the recent system incident at Rochdale. An explanation on the impact caused by power problems was given.  The SMF agreed to combine the systems PIR (Post Incident Review) on customer communication whilst keeping the technical assessment separate.

Ethernet Transformation Steering Group (ETSG).

An ETSG meeting was held in March. It focussed on the two major workshops that assessed the current EMP system against the collection of requirements previously identified by Industry.

The group identified 31 ‘must have’ requirements split by 10 for date management, 13 progress updates and 8 on site activities.In addition Openreach called out the need to perform a startegic review on KCI management before progressing any further workshops. The group supported this outcome and recommendation.

In addition time was spent understanding how internal system changes will be tracked and ultimately captured against any necessary EMP developments.

Passives Industry Working Group

The whole area of Passive Access Products has taken on a greater significance due to the announcements contained in the DCR recently published by Ofcom.

The Passives IWG  has continued to develop a working set of issues where the existing product requires impovement. There are three main areas of issue for the CPs are:

  • Easy access to Elecronic Records
  • The overly beurocratic sequential process that CPs have to follow
  • The restrictions to the placing of equipement in Openreach chambers which creates massive inefficiencies in network design.

Consumer Switching

Ofcom have tasked the forum with re-viewing the existing ‘supplier of last resort’ process to ensure it is ‘fit for today’s purpose’. This is the process which Industry will need to enact if a particular CP at any point in a given supply chain is unable to maintain service continuity for their Customers (e.g. the CPs business ceases to trade at short notice, for whatever reason)

Service Levels

Copper & Fibre Provision: Openreach FAD (First Available Date) performance nationally, has been averaging 6 & 6.4 working days for Copper & NGA Fibre respectively, during the week ending 19 March 2016 (vs backstop SLA of 12 working days).

Copper Repair:  LLU & WLR ‘on time repair’ performance was beginning to track an improving trend, achieving 72.6% & 68.4% respectively, for week ending 12 February 2016

OTA2 will continue to focus on:

  • Business Market Service Improvement Programme
  • OTA2 Tasks on Communication.
  • ELF Reduction Programme
  • Address Data Matching Integrity issues
  • WLR/LLU Process Development
  • Ethernet Process Development
  • Ethernet Strategic Systems Review
  • Consumer Switching Industry Improvement Programme
  • Urgent Service Restoration Process
  • Fixed Line Number Porting - Improvements
  • Service Levels (LLU/WLR/Ethernet)
  • Infrastructure Service improvement programme

 


Rod Smith