OTA2 Update for February 2017

At the end of February 2017, the number of unbundled lines stands at 9.83 million. There are 4.53 million WLR lines and the number of telephone numbers using CPS is 1.86 million.

The following is an update on the principle areas of project activity being led by OTA2.

Ethernet EAD -SLA/SLG Work Stream

Following a dialogue between Openreach, CPs and OTA2 it was agreed to split the original EAD negotiations into two parts. The first part, to discuss the SLG measures, started on 16 September 2016. There were three elements under discussion; the removal of Openreach deemed consent, whether there are any legitimate circumstances where Openreach can seek CP agreement to a CCD change and the concept of the SLG ensuring a circuit is “usable” i.e. working, fully documented and delivered to the correct location. Good progress was made on all aspects and there was adequate consensus across all parties to progress to the next stage of negotiations addressing the quantum. This will run for up to 6 months (i.e. January to June) under the governance of the BCMR. The initial focus of activity is for all parties to develop a view of the cost of failure. This work is ongoing but is anticipated to complete mid to late March.

Service Management Forum (SMF)

CPs continue to be concerned about the effectiveness of the ISDN 30/2 and Business2+ help desks. Feedback to date has not convinced CPs of improvement and will be further reviewed at the next SMF.

Openreach have also provided some early views of the restructuring of SMC’s and the way customer queries will be handled. A focussed workshop is planned for the next SMF on how best to implement such changes.

Major IT Incident Communications
Openreach recently hosted an Industry workshop to review the current arrangements in place to ensure CPs are kept well informed throughout the full lifecycle of a major IT incident.

A number of potential improvements were identified & are being taken forward by the group.

Openreach KPI Assurance

A combined OTA2/EAO (Equivalence of Access Office) team are currently assessing one of the most important Ethernet KPIs used by Openreach as part of their performance reporting to Industry; Ethernet Provision Appointment Furthers (i.e. Openreach unable to complete appointed task reporting to Industry). This review is still in progress and is now targeted for completion by mid-March 2017.

CFPCG (Copper & Fibre Products Commercial Group)

The CFPCG was presented with a view on how Openreach and CP engagement can be improved beyond the current SOPR process. The scope of the approach was to consider short, medium and long term (strategic) initiatives that would follow a common discipline for both Openreach and CPs. Further detail to be shared with a view to identifying one or two candidates for trial.

Ethernet Service

Ethernet delivery continues to be a major area of focus. There are some encouraging signs of improvement at the macro level, although there are some challenges in getting some of the key milesone date out to CPs. The industry workstack is down to c17K, and the average age of orders in the stack is also down. Improvements in tail volumes shows Openreach are getting to the difficult old orders in addition to keeping the newer orders moving. Completions are holding at over the 1K level.

Work on understanding what ‘good looks like’ at the key mid-point KCI3 contract point is continuing with analysis of the current performance and a review against the improved planning super survey process improvements, this area is being reviewed and monitored through the EPCG.

EMP and its associated developments remains in sharp focus, the development plan to support the delivery of the industry agreed 48 ‘must have’ requirements is being developed, the first two major elements ‘View My Job & KCI Manager’ are due for release in May.

Passives Industry Working Group

Map Systems Access for CPs
Phase one of the deployment launched in Jan (earlier than expected), it has been very well received by the Passives IWG. Phase 2 to follow in March timeframes.

Number Porting

At the most recent Number Port ‘Executive Steering Group’ meeting (20 February 2017), it was apparent that whilst there is widespread support from Industry to transform the way number porting is carried out, there are varied views as to the best way of achieving this transformation. Discussions are underway to identify a 'shared' view of how to take things forward.

Service Levels

Copper & Fibre Provision
Openreach FAD (First Available Date) performance nationally, has been averaging 8-9 working days for Copper and NGA Fibre, during the week ending 25 February 2017 (vs backstop SLA of 12 working days).

Copper Repair
LLU and WLR ‘on time repair’ performance has been tracking an improving trend, achieving 82% and 78% respectively, for week ending 13 January 2017.

OTA2 will continue to focus on:

  • OTA2 Tasks on Communication.
  • ELF Reduction Programme
  • Address Data Matching Integrity issues
  • WLR/LLU Process Development
  • Ethernet Process Development
  • Ethernet Strategic Systems Review
  • Consumer Switching Industry Improvement Programme
  • Urgent Service Restoration Process
  • Fixed Line Number Porting - Improvements
  • Service Levels (LLU/WLR/Ethernet)
  • Infrastructure Service improvement programme
  • KPI Assurance



Rod Smith