OTA2 Update for June 2017

At the end of June 2017, the number of unbundled lines stands at 9.83 million. There are 4.49 million WLR lines and the number of telephone numbers using CPS is 1.81 million.

The following is an update on the principle areas of project activity being led by OTA2.

Ethernet EAD -SLA/SLG Work Stream

Industry/Openreach negotiations will not be completed within the six-month timeframe. Whilst progress is being made the current delay is associated with further analysis being undertaken regarding non-customer deemed consent. All parties will need to agree to an extension, provided reaching a conclusion appears to have a reasonable chance of success.

Service Management Forum (SMF)

CPs have again raised their concerns about the premium help desk primarily around the loss of skills for agents dealing with the query. Openreach are holding a workshop to review.

Time was also spent reviewing the new Openreach service targets. Whilst welcome questions were raised around the more specific targets of product, L2C, T2R etc. Again, this detail will be presented at the next SMF.

Openreach KPI Assurance

A combined OTA2/EAO (Equivalence of Access Office) team has recently completed an assessment on Ethernet Provision Appointment Furthers (i.e. Openreach unable to complete appointed task reporting to Industry). A final report (including specific recommendations) has been shared with Openreach Senior Management who have accepted recommended actions for improvement.

Work has now commenced on the next KPI to be audited – FTTC(Fibre to the Cabinet), Self-Install, ELFs (Early Life Failures).

CFPCG (Copper & Fibre Products Commercial Group)

The auto compensation work has identified the need to provide information on earliest appointment dates through the B2B gateway. Other gaps have been identified. The original SOR has been cancelled with a view to replacing with a new ask following further CP work. Further work is now in place to establish how to present actual speed for new customers that either have a service with another CP or a home move where a working service exists. This will be put together as a new SOR.

Ethernet Service & Dark Fibre

Service performance has remained steady with all the recognised delivery metrics showing an improving picture. Tails, Workstack, Aged orders, MttP and volume of deliveries are all showing positive trends. The focus now shifts onto maintaining the improvements and improving the quality of the interaction between CPs and Openreach.

Passives Industry Working Group

Further work on the mapping tool has been undertaken with asset selection from the screen now available.

A review of the accreditation requirements and the availability of suitable training facilities has been undertaken to get beneath the challenges of having suitable accredited operative available in sufficient numbers to make PIA viable. CPs are considering how they will move things forwards and further discussions within the working group will take place.

Number Porting

The UK Number Port ‘Executive Steering Group’ continue to focus their attention on the following:

Strategic Improvement
To secure Industry-wide commitment to specify, develop, build & adopt a new ‘Strategic’ Operating model to meet the needs of 21st Century. The Steering Group are developing a detailed 'Strategic Requirements' specification.

Tactical Improvement – 3 Strands
Industry Self-Governance - The group are targeting the creation of a new, but much more effective, form of Industry Self-Governance with very specific Terms of Reference.

Process Compliance - To improve industry-wide process compliance in the immediate short term (i.e. currently documented processes & SLAs therein).

Tactical Improvements - To secure industry-wide support to develop & implement the tactical improvements necessary to overcome major recognised weaknesses.

Consumer Switching

Consumer Switching Best Practice Guide

This guide has been developed to provide a single point of reference for all CPs regardless of where they sit in the supply chain (i.e. Wholesalers, Resellers, Retailers). The latest draft has been circulated amongst the CSIF (Consumer Switching Industry Forum) members for final comment.

Service Levels

Copper & Fibre Provision
Openreach FAD (First Available Date) performance nationally, has been averaging 8-9 working days for Copper and NGA Fibre installations combined, over the 5-day period ending 26 June 2017 (vs backstop SLA of 12 working days).

Copper Repair
LLU and WLR ‘on time repair’ performance has been stable, achieving 85% and 82% respectively, for week ending 19 May 2017.

OTA2 will continue to focus on:

  • ELF Reduction Programme
  • Address Data Matching Integrity issues
  • WLR/LLU Process Development
  • Ethernet Process Development
  • Ethernet Strategic Systems Review
  • Consumer Switching Industry Improvement Programme
  • Urgent Service Restoration Process
  • Fixed Line Number Porting - Improvements
  • Service Levels (LLU/WLR/Ethernet)
  • Infrastructure Service improvement programme
  • KPI Assurance



Rod Smith