OTA2 Update for March 2017

At the end of March 2017, the number of unbundled lines stands at 9.85 million. There are 4.51 million WLR lines and the number of telephone numbers using CPS is 1.83 million

The following is an update on the principle areas of project activity being led by OTA2.

Ethernet EAD -SLA/SLG Work Stream

The next stage of the SLG quantum negotiations has been underway since January and will run for up to 6 months (i.e. January to June) under the governance of the BCMR. The initial focus of activity is for all parties to develop a view of the cost of failure. This work is ongoing but is anticipated to complete late March to early April.  

Service Management Forum (SMF)

Good progress has been made in improving the ISDN 30/2 help desks. Significant steps have also been made in improving the qualitative elements of the process. Further reviews at the SMF will continue.

Following the presentation at the February SMF a workshop was held to review the detail of the findings that would shed light on the desire to develop a case management approach for complex issues. The insight was welcomed by industry and Openreach will return in two to three months with proposals on the way forward.

Openreach KPI Assurance

A combined OTA2/EAO (Equivalence of Access Office) team are currently assessing one of the most important Ethernet KPIs used by Openreach as part of their performance reporting to Industry; Ethernet Provision Appointment Furthers (i.e. Openreach unable to complete appointed task reporting to Industry). This review has now been completed & a final report (including recommendations) is being prepared for review at the next OTA2 Executive meeting in May.

CFPCG (Copper & Fibre Products Commercial Group)

The CFPCG was presented with a view on how Openreach and CP engagement can be improved beyond the current statement of requirements (SOR) process. The scope of the approach was to consider short, medium and long term (strategic) initiatives that would follow a common discipline for both Openreach and CPs. Further detail to be shared with a view to identifying one or two candidates for trial. A more detailed update will be provided next month.

Ethernet Service

There has been some good progress on both reducing the work stack and delivering the tail of old orders. Throughput has been maintained at circa1100 per week. The Quick Win and CAT1 orders are moving well though the delivery machine. The more complex jobs remain challenging especially from a CP management perspective with issues around the delivery of key milestone information at KCI3, which is the contracting point for both CPs and Openreach. The SLA is day 14, but the reality is a range from sub day 14 to extreme cases of 60+ days. This is a major focus of review at both the EPCG and the ESF.

EMP development remains a key priority. There are some areas of concern beginning to show in terms of roadmap changes and architectural approaches surrounding operations like escalation, we will work with Openreach to review and where possible resolve.

Passives Industry Working Group

Map Systems Access for CPs 
Data and capacity enhancements have been added to the tool.

Number Porting

At the most recent Number Port ‘Executive Steering Group’ meeting (20 February 2017), it was apparent that whilst there is widespread support from Industry to transform the way number porting is carried out, there are varied views as to the best way of achieving this transformation. At the next meeting (30 March 2017) the intention is to converge towards a 'shared' view of how to take things forward.

Service Levels

Copper & Fibre Provision 
Openreach FAD (First Available Date) performance nationally, has been averaging 6 & 7.5 working days for Copper and NGA Fibre installations respectively, over the 5-day period ending 26 March 2017 (vs backstop SLA of 12 working days).

Copper Repair 
LLU and WLR ‘on time repair’ performance continue to track an improving trend, achieving 85% and 80% respectively, for week ending 17 February 2017.

OTA2 will continue to focus on:

  • OTA2 Tasks on Communication.
  • ELF Reduction Programme
  • Address Data Matching Integrity issues
  • WLR/LLU Process Development
  • Ethernet Process Development
  • Ethernet Strategic Systems Review
  • Consumer Switching Industry Improvement Programme
  • Urgent Service Restoration Process
  • Fixed Line Number Porting - Improvements
  • Service Levels (LLU/WLR/Ethernet)
  • Infrastructure Service improvement programme
  • KPI Assurance



Rod Smith