OTA2 Update for May 2017

At the end of May 2017, the number of unbundled lines stands at 9.83 million. There are 4.50 million WLR lines and the number of telephone numbers using CPS is 1.82 million

The following is an update on the principle areas of project activity being led by OTA2.

Ethernet EAD -SLA/SLG Work Stream

Industry/Openreach discussions recommenced on 1 June 2017. It is unlikely that the negotiations will be completed within the six-month timeframe. All parties will need to agree to an extension, provided reaching a conclusion appears to have a reasonable chance of success.

Service Management Forum (SMF)

A workshop focussed on Early Life failures was held on the morning of the last SMF. The most problematic issues centred around self-install GEA especially coupled to a SIM2 provide. Openreach agreed to work with the OTA2 to review the output of the workshop and best way forward.

Openreach presented their thoughts on the summer period and contingency planning around engineers leave. CPs welcomed this plan and approach.

Openreach KPI Assurance

A combined OTA2/EAO (Equivalence of Access Office) team has recently completed an assessment on Ethernet Provision Appointment Furthers (i.e. Openreach unable to complete appointed task reporting to Industry). A final report (including specific recommendations) has been shared with Openreach Senior Management who have acknowledged the findings.

CFPCG (Copper & Fibre Products Commercial Group)

The two workshops previously mentioned; requirements for the updated Broadband Speeds Code of Practice and draft SOR for the proposed consumer auto compensation proposals; were both held. The Broadband Speeds code workshop identified one area that may need to be developed leaving discussion around actual speeds for CPs to review. The auto-compensation workshop identified the need to walk through a number of scenarios to identify any potential gaps. Sky will now host a workshop to walk through the scenarios.

Ethernet Service

Service performance has remained steady with all the recognised delivery metrics showing an improving picture. Tails, Workstack, Aged orders, MttP and volume of deliveries are all showing positive trends. The focus now shifts onto maintaining the improvements and improving the quality of the interaction between CPs and Openreach.

Passives Industry Working Group

Map Systems Access for CPs

Further enhancements to the Map system have been shared with industry. Scoping for greater automation has started and industry have requested that Openreach share their plans at an early stage to help shape future direction.

Some challenges around the servicing of SLU orders. There seems to be a problem with the unexpected volume affecting forecasted orders. OTA2 will monitor the situation and review at the next working group meeting.

Number Porting

The UK Number Port ‘Executive Steering Group’ remain focused on two fronts:

To secure Industry-wide commitment to specify, develop, build & adopt a new ‘Strategic’ Operating model to meet the needs of 21st Century.

Tactical – 3 Strands
Industry Self-Governance - The group are targeting the creation of a new, but much more effective, form of Industry Self-Governance with very specific Terms of Reference.

Process Compliance - To improve industry-wide process compliance in the immediate short term (i.e. currently documented processes & SLAs therein)

Tactical Improvements - To secure industry-wide support to develop & implement the tactical improvements necessary to overcome major recognised weaknesses.

Consumer Switching

Consumer Switching Best Practice Guide

This guide is being developed to provide a single point of reference for all CPs regardless of where they sit in the supply chain (i.e. Wholesalers, Resellers, Retailers).

Service Levels

Copper & Fibre Provision
Openreach FAD (First Available Date) performance nationally, has been averaging 6.3 working days for Copper and NGA Fibre installations combined, over the 5-day period ending 29 May 2017 (vs backstop SLA of 12 working days).

Copper Repair
LLU and WLR ‘on time repair’ performance continue to track an improving trend, achieving 87% and 82% respectively, for week ending 21 April 2017.

OTA2 will continue to focus on:

  • ELF Reduction Programme
  • Address Data Matching Integrity issues
  • WLR/LLU Process Development
  • Ethernet Process Development
  • Ethernet Strategic Systems Review
  • Consumer Switching Industry Improvement Programme
  • Urgent Service Restoration Process
  • Fixed Line Number Porting - Improvements
  • Service Levels (LLU/WLR/Ethernet)
  • Infrastructure Service improvement programme
  • KPI Assurance



Rod Smith