OTA2 Update for November 2017

At the end of November 2017, the number of unbundled lines stands at 9.85 million. There are 4.45 million WLR lines and the number of telephone numbers using CPS is 1.82 million.

The following is an update on the principle areas of project activity being led by OTA2.


Ethernet EAD

There remains a significant gulf between industry and Openreach regarding the quantum. CPs requested Openreach reconsider their proposed rate on 1 October and await an Openreach response. The extended deadline of end October to conclude negotiations has now passed and OTA2 are seeking to conclude matters in the near term.


Following Ofcom’s publication of its final statement on Automatic Compensation, OTA2 has received a request on 23 November from a number of CPs to initiate formal negotiations with Openreach regarding a number of aspects CPs consider are affected by their new obligations.

Service Management Forum (SMF)

A mid point review was proposed for the escalation trail. This review has been held with positive outcomes from the CPs. Areas of concern were shared but these were outweighed by the overall benfits of this approach.

Two issues were highlighted around the performance of ELFs. The first was caused by a system issue for the 'visit save' process which forceably cancelled appointments resulting in a failure on the day and a misreporting error in the rollout of Question Based Closure (QBC) which incorrectly allocated a Openreach clear as a customer issue. The second problem didn't increase the number of failures just the allocation. This also impacts the commercial outcome which will be addressed.

Openreach KPI Assurance

A joint OTA2/EAO (Equivalence of Access Office) team have completed an audit of one of the more important KPIs which Openreach currently share with CPs as a basis for driving actions for improvement: FTTC (Fibre to the Cabinet), Self-Install, ELFs (Early Life Failures).

A draft audit report has been produced and is currently under review with the Openreach team concerned. The final report will include specific recommendations for improvement which will further enhance the accuracy of this very important KPI.

CFPCG (Copper & Fibre Products Commercial Group)

Following the industry consultation Openreach announced that they were not pursuing Long Reach VDSL as a solution to USO for broadband. It was recognised that the impact on CP's would be both potentially complex and costly.

The workshop exploring the next steps for the Customer Consultation process was held on 13 November. The focus was primarily on the "non-confidential" phase for SORs and Openreach initiatives. Overall the workshop was productive covering both normal and significant change process. The intention is to hold a final workshop in the new year that will bring together both approaches in anticipation of agreeing a way forward.

Ethernet Service

Service delivery remains good with the positive trends on the performance measures holding up. Focus is now shifting to ‘speed and certainty’. Industry dialogue has started looking at the points in the order where changes to the information contained in the order can be reasonably made (PONA), the aim is to move to a point where process and business rules surrounding changes on either ECO-x or EMP can be set to further improve the opportunity for delivery certainty.


The trial of the two major components View My Job and KCI Manager has commenced with six CPs commiting to place a number of trial orders through the EMP stack testing the new fuctionality. The trial is progressing and feedback from CPs is begining to raise some issues in terms of System and process, which is exactly why the trial was instigated. Assessment of the issues is underway and feedback to CPs on issues and changes will be made through the IWG.

Passives Industry Working Group

The 2nd iteration of the revised CRF for order entry, has been issued and has proven to be more useable for the CPs inputting.

Openreach are continuing to develop the systems changes and underlying processes to make the DPA product more useable, in advance of any new remedies under the WLA consultation.

Number Porting

The Number Port Executive Steering Group is now well established with healthy support being provided by a good cross-section of Industry Representatives.

Industry response to Ofcom

The group are currently developing a proposal for submission to Ofcom which will represent Industry's shared view of how the UK Number Porting operating model needs to transform in order to meet future needs whilst also addressing current inadequacies.

This proposal will include specific 'asks' of Ofcom which are aimed at securing official Ofcom endorsement of Industry's efforts to deliver improvements in the fixed line number porting arena.

This proposal is in direct response to Ofcom's invitation to Industry (contained in their recent DCR statement), to submit such a proposal.

Consumer Switching Industry Forum (CSIF)

New Consumer Switching Best Practice Guide
This guide has now been published (via the OTA2 website) and provides comprehensive & up-to-date guidance in all matters relating to Consumer Switching.

The guide brings together a vast array of important information, which, hitherto, could only be obtained by searching various websites (e.g. Ofcom, Openreach, OTA2).

The guide is being updated in line with new requirements arising from Ofcom's Statement in respect of their recently completed 'Review of General Conditions'.

Service Levels

Copper & Fibre Provision
Openreach FAD (First Available Date) performance nationally, has been averaging 7.8 and 7.3 working days for Copper and Fibre installations respectively, over the 5-day period ending 29 November 2017 (vs backstop SLA of 12 working days).

Copper Repair
LLU and WLR ‘on time repair’ performance appears to be tracking a relatively flat trend over the last 3 months, achieving 81% and 77% respectively, for week ending 20 October 2017.

OTA2 will continue to focus on:

  • ELF Reduction Programme
  • Address Data Matching Integrity issues
  • WLR/LLU Process Development
  • Ethernet Process Development
  • Ethernet Strategic Systems Review
  • Consumer Switching Industry Improvement Programme
  • Urgent Service Restoration Process
  • Fixed Line Number Porting - Improvements
  • Service Levels (LLU/WLR/Ethernet)
  • Infrastructure Service improvement programme
  • KPI Assurance



Rod Smith