OTA2 Update for January 2018

At the end of December 2017, the number of unbundled lines stands at 9.86 million. There are 4.45 million WLR lines and the number of telephone numbers using CPS is 1.83 million.

The following is an update on the principle areas of project activity being led by OTA2.


Ethernet EAD
Negotiations on the quantum were terminated at the end of December 2017 as no agreement could be reached between the parties. OTA2 has provided a closure report to Ofcom. While OTA2 made no recommendation for Ofcom intervention, the report suggested that the policy regarding treatment of indirect costs be picked up via the BCMR.

Following Ofcom’s publication of its final statement on Automatic Compensation, OTA2 has received a request from a number of CPs to initiate formal negotiations with Openreach regarding a number of aspects that CPs consider are affected by their new obligations. Formal negotiations commenced on 10 January 2018. A key aspect of the early discussions is how Total Loss of Service is identified between Openreach and a CP, such that the appropriate additional compensation can be paid.

Service Management Forum (SMF)

The Escalations POC has shown good results. Repeats are reducing which was welcomed by industry. Currently the repeats are set to 3 or more for case management. There is a plan to move to 2 or more soon.

The Early Life Failure (ELF) for SIM provide continues to be of concern. Openreach presented back a set of initiatives to address some of the issues identified by industry.

Openreach KPI Assurance

A joint OTA2/EAO (Equivalence of Access Office) team have completed an audit of one of the more important KPIs which Openreach currently share with CPs as a basis for driving actions for improvement: FTTC (Fibre to the Cabinet), Self-Install, ELFs (Early Life Failures).

The final report has been produced and whilst the KPI has proved to be accurate overall, there are some specific recommendations for improvement which will further enhance the accuracy of this very important KPI.

CFPCG (Copper & Fibre Products Commercial Group)

Following months of challenge around how and when CNS services should be engaged in normal positions, a very positive update was given on improvements around the process under which such scenarios should be considered. All felt that this was a good step forward and look forward to major improvements especially in business provisions.

Progress of the Auto Compensation SOR was presented following previous workshops. Progress has been made on the structure of the new KCI that would follow the normal KCI3 although the timeliness of its delivery remained a concern. There is some dependency on the commercial discussions namely the definition of total loss of service.

Ethernet Service

Ethernet service performance continues to hold steady. The Aged tails backlog is now resolved with only real aged orders contributing to the WIP rather than old orders which are lost in the tail. Openreach are concerned over the number of orders that are in customer suspend which is impacting their ability to keep enough fluid work for their field operations.

The Point of No Amend (PONA) work is continuing to be developed. The proposal is to have a trial period using the case management capability to enable CPs to raise requests and the managing unexpected events process to realign orders which require changes. Openreach have proposed making any changes chargeable, CPs have requested that for the period of the trial that any charges are suppressed to allow a true picture of the need to emerge. Discussions on this commercial point are ongoing.

Trial of VMJ and KCIM is continuing, as expected there are some areas where points of issue have been found, this is expected as there is more functionality to be delivered.

Work is also ongoing to develop a tracking and sign off mechanism for the 50 ‘must have’ developments, this will be run through the EMP IWG for ultimate ETSG sign off.

Passives Industry Working Group

We wait any proposals to come from Ofcom as regulatory remedies in the WLA. Notwithstanding any Ofcom proposals, the product discussions in terms of streamlining processes and obligations on CPs is continuing, with some good work on improving the information flow during the order process.

The community of interest is also continuing to grow, we now have in excess of 12 CPs as regular attendees / contributors at the IWG.

Number Porting

The Number Port Executive Steering Group is now well established with healthy support being provided by a good cross-section of Industry Representatives.

Industry response to Ofcom
The group are currently developing a proposal for submission to Ofcom which will represent Industry's shared view of how the UK Number Porting operating model needs to transform in order to meet future needs whilst also addressing current inadequacies.

This proposal will include specific 'asks' of Ofcom which are aimed at securing official Ofcom endorsement of Industry's efforts to deliver improvements in the fixed line number porting arena.

This proposal is in direct response to Ofcom's related invitation to Industry (contained in their recent DCR statement), to submit such a proposal.

Consumer Switching Industry Forum (CSIF)

Supplier of Last Resort (SOLR)
The group have developed a new 'Best Practice Guide' which will outline the steps CPs should take in the event that one of their 'supply chain' partners withdraws from the market unexpectedly (e.g. Business failure due to insolvency). The final draft has now been signed-off by the CSIF stakeholder group and will be published on the OTA2 web-site imminently.

Service Levels

Copper & Fibre Provision
Openreach FAD (First Available Date) performance nationally, has been averaging 9 and 7.8 working days for Copper and Fibre installations respectively, over the 5-day period ending 28 January 2018 (vs backstop SLA of 12 working days).

Copper Repair
LLU and WLR ‘on time repair’ performance appears to be tracking a slightly negative trend, achieving 4 week rolling average of 82% and 77% respectively, by week ending 22 December 2017.

OTA2 will continue to focus on:

  • ELF Reduction Programme
  • Address Data Matching Integrity issues
  • WLR/LLU Process Development
  • Ethernet Process Development
  • Ethernet Strategic Systems Review
  • Consumer Switching Industry Improvement Programme
  • Urgent Service Restoration Process
  • Fixed Line Number Porting - Improvements
  • Service Levels (LLU/WLR/Ethernet)
  • Infrastructure Service improvement programme
  • KPI Assurance
  • Best Practice Guides for Industry


Rod Smith