OTA2 Update for July 2018

At the end of July 2018, the number of unbundled lines stands at 9.97 million. There are 4.27 million WLR lines and the number of telephone numbers using CPS is 1.69 million.

SLA / SLG

Following Ofcom’s publication of its final statement on Automatic Compensation, OTA2 received a request from several CPs to initiate formal SLG negotiations with Openreach regarding their additional end-customer compensation obligations. To date, there have been two Openreach offers; both broadly aligned to the overall quantum of cost referenced within the Ofcom WLA Statement. CPs have responded to both seeking higher SLG payments that align with the proposed VCOP payments. A further response from Openreach is under consideration.

Negotiations have now exceeded the 6-month period of OTA2 facilitation. A discussion with all parties will review whether there is consensus to continue under the auspices of the OTA2.

The technical enhancements for supporting KCI messages, required to assist compliance, remains on track.

WLR Consultation on Withdrawal of WLR

Following the launch of the WLR3 withdrawal consultation, Openreach ran a number of regional events which OTA2 attended in support of the engagement process. The OTA2 are in discussion with Openreach on the best approach to industry engagement using existing industry groups and additional engagements that will reach out to the wider stakeholder community. As the consultation is about to close it is anticipated that the initial summary will be reviewed at the September CFPCG.

FTTP

An update was given at the CFPCG on the Fibre Cities rollout programme. Discussion was also held on how best to approach multi dwelling unit access given the challenges of building access and wayleaves, if required.

FTTC

The quarterly capacity update on FTTC was reviewed. Recognition was given to the various challenges there are in the more mature parts of the network, that could require secondary cabinets in the extreme. However, Openreach are maintaining a good level of capacity. Ideally CPs would like a published target, but this is something Openreach are not able to do considering the growing number of upgrades requiring civils.

Ethernet Service

Service delivery performance remains strong over all, however there has been some slippage in the delivery of the order acceptance and planning complete KCIs (KCI1&3 on Eco-x and KCI1.1&2 on EMP) against the SLA. We have asked Openreach to review the underlying causes and come back to the Ethernet Service forum in August with the issues and a plan for recovery.

Openreach have started CP engagement on shaping the end to end service delivery of the EAD product and looking for ways to improve the experience for all stakeholders. The process will hopefully enable the all the parties to get a more reliable and clean set of processes to support the very complex world of Ethernet delivery.

Passive Infrastructure Access

The work to shape the DPA new reference offer has continued with lively and robust engagement with all the parties. Whist the substantive issues identified to date are still in discussion all parties are engaging in constructive dialogue and progress is being made.

The next significant milestone will be the publication of the Draft Reference Offer text on the 1 August 2018. The CPs will then have a review period to shape their concerns and issues which will be worked through the IWG. It is anticipated that once we have surfaced the issues and collated a programme plan, the activities of review and negotiation will need to be undertaken with significantly more regularity and the IWG will need to be meeting on a weekly basis.

Number Porting

Strategic change

The NPESG (Number Port Executive Steering Group) had previously submitted a proposal to Ofcom which represented Industry's shared view of how the UK Number Porting operating model needs to transform to meet future requirements whilst also addressing current weaknesses. The NPESG submission comprised of 2 specific 'asks' (Tactical & Strategic) and Ofcom's initial response was shared at the NPESG, 19 July 2018.

Tactical ‘Ask’ - Governance

The group were concerned with the outcome of the proposal and asked Ofcom to review this again.

Following discussion, the Ofcom delegates undertook to reconsider their response to the group’s ‘ask’ regarding governance.

Strategic ‘Ask’ - Transformation

The Ofcom response made the valid point that it has proved difficult in the past to justify the expense of moving to a new strategic solution as the benefits from ‘porting transformation’ alone have struggled to justify the incremental costs involved.

The clear message from Ofcom to NPESG was to aim for a strategic solution which, if possible, addresses a wider scope of requirements as follows:

  • Porting transformation (fixed and mobile, Geo and non-Geo)
  • Improved number management/administration (Ofcom function)
  • CLI Authentication (to counter nuisance/spoof calls)

Blockchain Proof of Concept (PoC)

NPESG are sponsoring a blockchain based PoC which BT have initiated along with a small number of other participating CPs. The PoC scope is being tailored to take account of the above requirements.

Consumer Switching Industry Forum (CSIF)

Consumer Switching Best Practice Guide

The CSIF group continue to develop this guide to take account of Ofcom’s recent review of their General Conditions and separately, to incorporate new consumer switching guidance where migrations to and from NGA products are involved (i.e. SOGEA, SOGFAST, FTTP).

Service Levels

Copper & Fibre Provision

Openreach FAD (First Available Date) performance nationally, has been averaging 6.1 and 6.6 working days for Copper and Fibre installations respectively, over the 5-day period ending 21 July 2018 (vs backstop SLA of 12 working days).

Copper Repair

LLU and WLR ‘on time repair’ performance appears to be tracking an improving trend, achieving 4 week rolling average of 86% and 82% respectively, by week ending 22 June 2018.

Rod Smith