OTA2 Update for June 2018

At the end of June 2018, the number of unbundled lines stands at 9.99 million. There are 4.27 million WLR lines and the number of telephone numbers using CPS is 1.68 million.

SLA / SLG

Following Ofcom’s publication of its final statement on Automatic Compensation, OTA2 received a request from several CPs to initiate formal SLG negotiations with Openreach regarding their additional end-customer compensation obligations. To date, there have been two Openreach offers; both broadly aligned to the overall quantum of cost referenced within the Ofcom WLA Statement. CPs have responded to both seeking higher SLG payments that align with the proposed VCOP payments. Both sides, therefore, remain some distance apart.

The technical enhancements for supporting KCI messages, required to assist compliance, are largely agreed and the development remains on track.

WLR Consultation on Withdrawal of WLR

Following the launch of the WLR3 withdrawal consultation Openreach ran a number of regional events which OTA2 attended in support of the engagement process. Once the consultation process has completed, OTA2 will agree with Openreach the best approach to industry engagement using existing industry groups and additional groups that will reach out to the wider stakeholder community.

FTTP

The CFPCG is now dedicating more time to the development work for FTTP. In particular OTA2 are assisting in the processes around service and CP migrations between existing copper based services and FTTP. Advice has been sought from Ofcom who expect to maintain the Advice of Transfer (AOT) process irrespective of the technology used on the Openreach network.

Service Layer Data Standards SOR

In support of the SOR Openreach have been running a trial in North Manchester, also known as the Garden of Eden trial. It is still early days to judge its effectiveness, but the CPs have embraced the trail and are keen to explore ways of better engaging with the local engineers to improve understanding of identifying issues under the LTOK conditions. The working group is monitoring overall progress and held a mid-point review this month. Focus will ultimately turn to the existing product set which may need adjusting to reflect the learning.

Ethernet Service

Overall Ethernet service continues to be operating well and is maintaining the service improvements seen over the past year. We have asked Openreach to review the order validation (KCI1/1.1) and contract point (KCI3/2) performance as we have seen some deterioration against the SLA in these key areas. We will monitor and report once we have a plan from Openreach.

Ethernet on EMP is steadily growing with +30% of new orders going down the EMP route rather than the legacy ECO-x.

TThe View My Job and KCIM trials are being extended to enable more of the defects to be resolved, this is despite the CPs who are using the facilities being happy to move the trial to BAU. The trialling of Case Management capability and the Point of No Amend flexibility have started and the results are being shared with industry through the IWG.

Passive Infrastructure Access

The DPA remedy continues to drive considerable interest from a very diverse set of CP groups (in excess of 20 CPs have registered with the IWG). There are 4 current SORs registered against the PIA product for requests to enable network deployment.

Work on developing the new reference offer is progressing with good industry and Openreach engagement. There are a number of areas which are challenging from a consensus point of view. Most notably the ability to use the remedy for mixed primary and secondary use, rules and process around the use of poles, SLA/SLG requirements and full utilisation of the 25mm space in a duct with subsequent cables./p>

Openreach have a regulatory deadline to hit with the publication of draft Reference Offer (RO) published on 1 August 2018, but the work on shaping the final RO will continue up to April 2019.

Number Porting

Strategic change

The NPESG (Number Port Executive Steering Group) have recently submitted a proposal to Ofcom which represents Industry's shared view of how the UK Number Porting operating model needs to transform to meet future requirements whilst also addressing current inadequacies.

Ofcom are reviewing industry’s proposal alongside a number of other related issues such as CLI Authentication (i.e. to combat nuisance calls) and the industry-wide transition to an 'all-IP' network infrastructure.

Ofcom are planning to attend the next NPESG meeting in July to share their initial thoughts.

Tactical improvements

In the short term, the industry working group are planning to introduce several improvements to the order handling process for number port orders arising in the business market.

This will help to improve overall customer experience whilst reducing the significant cost of failure currently incurred by stakeholders in the handling of business market number port orders.

Consumer Switching Industry Forum (CSIF)

Consumer Switching Best Practice Guide

The CSIF group continue to develop this guide to take account of Ofcom’s recent review of their General Conditions and separately, to incorporate new consumer switching guidance where NGA products are involved (i.e. SOGEA, SOGFAST, FTTP).

A new industry Code of Practice has been developed to support the introduction of a new 'special service restoration' process which may need to be used if an End User's 'special service' (e.g. critical heath surveillance) has failed following migration/upgrade to a new VOIP-based service.

The new CoP is in final draft form and is currently under review with industry.

Service Levels

Copper & Fibre Provision

Openreach FAD (First Available Date) performance nationally, has been averaging 6.0 and 6.2 working days for Copper and Fibre installations respectively, over the 5-day period ending 25 June 2018 (vs backstop SLA of 12 working days).

Copper Repair

LLU and WLR ‘on time repair’ performance appears to be tracking an improving trend, achieving 4 week rolling average of 86% and 82% respectively, by week ending 22 June 2018.

Rod Smith