All-IP Programme
All-IP trial best practice guide (PDF, 819.5 KB)
Last updated: 21 April 2023
bpg-feedback-form (XLSX, 11.82 KB)
Last updated: 11 February 2020
Migration-Journeys (XLSX, 17.38 KB)
Last updated: 20 February 2020
Industry Principles for All-IP Migration (PDF, 177.7 KB)
Last updated: 16 August 2021
Consumer Switching
Best practice guide – WLTs migrations ELT avoidance (PDF, 398.6 KB)
Last updated: 29 September 2021
Best Practice Guide – Supplier of Last Resort – Industry Process
Last updated: 07 November 2024
Industry code of practice – Special service restoration (PDF, 209.5 KB)
Last updated: 29 September 2021
Best Practice Guide - OTS with Telecare Device
Last updated: 05 December 2024
MPF ALID Help Line – Tactical process (PDF, 257.7 KB)
Last updated: 2 December 2021
Retailer IDs (RIDs) – Industry best practice guide (PDF, 193.6 KB)
Last updated: 29 September 2021
- Appendix A: COCO reports – Ofcom guidance (PDF, 353.8 KB)
Last updated: 29 September 2021 - Appendix B: RID BPG-BAU and change scenarios (PDF, 107.4 KB)
Last updated: 29 September 2021
Number Portability Industry Documents
Introduction to Fixed Line Porting in the UK (PDF, 380.5 KB)
Last updated: 2 February 2021
Number Porting Quick Start Guide (PDF, 197.5 KB)
Last updated: 18 March 2022
Number Port Service Establishment (PDF, 338.0 KB)
Last updated: 2 February 2021
- App-B1-GNP-Planning-Request-Form (DOC, 20.5 KB)
Last updated: 2 March 2021 - App-B2-GNP-Switch-Types (DOC, 20 KB)
Last updated: 2 March 2021 - App-B3-GNP-SE-and-M-Issues (DOC, 20.5 KB)
Last updated: 2 March 2021 - App-B4-GNP-Generic-FTP-Input (XLS, 24.5 KB)
Last updated: 2 March 2021 - App-B5-GNP-FTP-Process (DOC, 48.5 KB)
Last updated: 2 March 2021 - App-B6-GNP-PoD-Process (DOC, 27.5 KB)
Last updated: 2 March 2021 - App-B7-GNP-HLSD (DOC, 174.5 KB)
Last updated: 2 March 2021 - App-B8-GNP-PDI (XLS, 71 KB)
Last updated: 2 March 2021 - App-B9-GNP-PNI (XLS, 38 KB)
Last updated: 2 March 2021 - App-B10-GNP-Guidance-Notes-for-completing-SE-Certificate (DOC, 37 KB)
Last updated: 2 March 2021 - App-B11-GNP-SE-Certificate (DOC, 34 KB)
Last updated: 2 March 2021 - App.A-NGNP-Service-Establishment-Request-templatePE (DOCX, 21.72 KB)
Last updated: 2 March 2021 - App.B-NGNP-Contacts-Register-templatePC (DOCX, 22.35 KB)
Last updated: 2 March 2021 - App.C-NGNP-Planning-Request-templatePP (DOCX, 22.02 KB)
Last updated: 2 March 2021 - App.D-NGNP-Order-Forecast-Request-templatePG (DOCX, 22.07 KB)
Last updated: 2 March 2021 - App.E-NGNP-NPOR-templatePO (XLSX, 36.64 KB)
Last updated: 2 March 2021 - App.F-Notes-on-NGNP-NPOR-Template (DOCX, 23.85 KB)
Last updated: 2 March 2021 - App.G-NGNP-Bulk-NPOR-templatePB (XLSX, 40.56 KB)
Last updated: 2 March 2021 - App.H-NGNP-Porting-Failure-Notification-templatePF (DOCX, 23.08 KB)
Last updated: 2 March 2021 - App.J-NGNP-Pre-Allocation-Port-Reservation-Request-templatePA (DOCX, 21.68 KB)
Last updated: 2 March 2021 - App.K-NGNP-Certificate-Engineering-Testing (DOCX, 34.87 KB)
Last updated: 2 March 2021 - App.L-NGNP-Certificate-Operational-Readiness-Testing (DOCX, 35.01 KB)
Last updated: 2 March 2021 - App.M-NGNP-CLoA (DOCX, 21.17 KB)
Last updated: 2 March 2021 - App.N-NGNP-Industry-Agreed-SLAs (DOCX, 21.02 KB)
Last updated: 2 March 2021 - App.P-NGNP-Service-Establishment-Test-Schedule (DOCX, 76.47 KB)
Last updated: 2 March 2021 - App.R-Non-Geo-SE-ORT-Test-Matrix (DOCX, 47.86 KB)
Last updated: 2 March 2021
Number Port Provisioning – Core Processes (PDF, 766.7 KB)
Last updated: 2 February 2021
- App G1 – GNP Contacts Register (PDF, 81.3 KB)
Last updated: 2 March 2021 - App-G2-GNP-Number-Port-Order-Template (XLS, 37.5 KB)
Last updated: 7 September 2021 - App G3 – GNP S/L – Order Rejection Codes (PDF, 92.7 KB)
Last updated: 2 March 2021 - App G4 – GNP Process Automation – EDI Spec (PDF, 440.2 KB).
Last updated: 2 March 2021 - App G5 – GNP Sub-port CSV Template & Specification (PDF, 252.9 KB)
Last updated: 2 March 2021 - App G6 – GNP M/L – Order Rejection Codes (PDF, 95.1 KB)
Last updated: 2 March 2021 - App G7 – GNP Disputed Ownership of a Number – Best Practice Guide (PDF, 197.2 KB)
Last updated: 2 March 2021 - App G8 – GNP Multiline Activations-Batch Requests Process (PDF, 187.5 KB)
Last updated: 2 March 2021 - App G9 – GNP OOH Port Activations – Process description (PDF, 210.2 KB)
Last updated: 2 March 2021 - App G9.1 – Tier 1 CP Contacts Register – OOH Process (PDF, 129.6 KB)
Last updated: 8 May 2024 - App-G9.2-GNP-CP-Support-times (XLSX, 15.85 KB)
Last updated: 8 May 2024 - App G9.3 – GNP OOH-POR Process-Swim Lanes (PDF, 158.1 KB)
Last updated: 2 March 2021 - App-G9.4-GNP-NPOR (XLS, 38.5 KB)
Last updated: 7 September 2021 - App-G9.5-OOH-Pre-Order-Request (XLSX, 27.54 KB)
Last updated: 2 March 2021 - App NG1 – Non-Geographic Number – Rejection Codes (PDF, 102.2 KB)
Last updated: 2 March 2021 - App NG2 – Non-Geographic Number Contact Register Form (PC) (PDF, 102.4 KB)
Last updated: 2 March 2021 - App NG3 – Non-Geographic Number Portability Order Forecast Form (PG) (PDF, 65.1 KB)
Last updated: 2 March 2021 - App-NG4-NGNP-Number-Portability-Order-Form-PO (XLSX, 37.99 KB)
Last updated: 2 March 2021 - App NG5 – Notes on Non-Geographic Portability Order Form (PDF, 75.3 KB)
Last updated: 2 March 2021 - App-NG6-NGNP-Bulk-NPOR-Form-PB (XLSX, 40.44 KB)
Last updated: 2 March 2021 - App NG7 – Non-Geographic Number Portability – PAP Form (PA) (PDF, 34.9 KB)
Last updated: 2 March 2021 - Singleton and Wholesale bulk transfers – Process v2.0 (PDF, 258.9 KB)
Last updated: 14 December 2022
Ported Numbers-Cessations & Repatriation (PDF, 123.3 KB)
Last updated: 2 February 2021
Port Desk Support Windows (PDF, 172.0 KB)
Last updated: 2 February 2021
Number Port Emergency Restorations (PDF, 165.1 KB)
Last updated: 2 February 2021
- App-NG1-NGNP-Porting-Failure-Notification-template-PF (DOCX, 23.08 KB)
Last updated: 2 March 2021
Service Integrity for Ported Numbers (PDF, 153.6 KB)
Last updated: 2 February 2021
- App R1 – BT reporting process – Service Loss faults (PDF, 266.2 KB)
Last updated: 2 March 2021 - App R2 – OLO Fault Reporting Details (PDF, 159.0 KB)
Last updated: 8 February 2022 - App R3 – BPG – Number Ownership – Dispute Resolution (PDF, 197.2 KB)
Last updated: 2 March 2021.
Directory Listing Porting Guide (PDF, 546.8 KB)
Last updated: 2 February 2021
Number Port Emergency services (PDF, 139.3 KB)
Last updated: 2 February 2021
- App-R1-Number-Portability-and-999-Data (PPTX, 819.65 KB)
Last updated: 2 March 2021 - App-R2-999-Data-Feed-Support-Document (DOCX, 186.93 KB)
Last updated: 2 March 2021 - App-R3-Emergency-File-Format-Interface-Specification (DOCX, 408.41 KB)
Last updated: 29 September 2021
WLR DDI Range – Block Splitting (PDF, 124.2 KB)
Last updated: 10 November 2020
- App R1 – WLR DDI Block Splitting History (PDF, 74.5 KB)
Last updated: 10 November 2020
Porting for Business Customers (PDF, 408.4 KB)
Last updated: 12 January 2021
- App R1 – BAU and PoV Order Handling Process Schematics (PDF, 503.7 KB)
Last updated: 5 November 2021 - App-R2-New-CLoA-Template (DOCX, 41.13 KB)
Last updated: 12 January 2021 - App-R3-PON-Email-Templates (DOCX, 28.88 KB)
Last updated: 12 January 2021 - App R4 – PoV Process Description (PDF, 174.3 KB)
Last updated: 5 November 2021 - App-R5-PoV-Process-Templates (XLSX, 30.33 KB)
Last updated: 25 June 2020 - App R6 – PoV Process Consolidated Contacts Register (PDF, 388.8 KB)
Last updated: 12 February 2024
POR Process Description (PDF, 272.5 KB)
Last updated: 15 November 2019
- App R1 – POR Alert Email Template (PDF, 116.1 KB)
Last updated: 15 November 2019 - App R2 – POR Details Template (PDF, 1.1 MB)
Last updated: 15 November 2019 - App R3 – POR Approved-EAP Email Template (PDF, 87.4 KB)
Last updated: 15 November 2019 - App R4 – POR Approved GCP Email Template (PDF, 86.2 KB)
Last updated: 15 November 2019 - App R5 – Port Override Request – Process Swim Lanes (PDF, 176.2 KB)
Last updated: 15 November 2019 - App R6 – Number portability letter to Chair NPESG (PDF, 582.3 KB)
Last updated: 15 November 2019 - App R7 – POR Activation Contacts (PDF, 113.0 KB)
Last updated: 22 March 2023 - App R8 – POR EAP Contacts (PDF, 97.8 KB)
Last updated: 22 March 2023
Passive Infrastructure Access
OR / CP Pole & Wire Separations – General Agreement & Best Practice Guide (PDF, 259.0 KB)
Last updated: 23 August 2021
Provision & Repair Best Practice (Openreach Products)
Best practice guide – WLR and MPF provision (PDF, 1.5 MB)
Last updated: 28 February 2013
Best practice guide – WLR3 repair 'in-effectives' (PDF, 555.1 KB)
Last updated: 6 May 2014
BPG Raise and Manage a Customer Fault (PPTX, 1.6 MB)
Last updated: 30 September 2016
Best Practice Guidance Test Accuracy Charging Scenarios (PPTX, 1.28 MB)
Last updated: 30 September 2016