Accessibility

This website is run by Ofcom. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • View the browser in a one column format (1280px browser width and zoom in to 400%)
  • navigate some of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Watch videos with subtitles
  • Have a meaningful heading structure on most pages
  • Experience AA standards for 1.4.3 Contrast
  • Make a reasonable request for alternative formats, which Ofcom will consider

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • The key performance indicator graphs are not accessible, and they contain no alt text
  • Some older PDF documents are not fully accessible to screen reader software
  • Some components are harder to use with assistive technologies as they do not contain programmatically determined or descriptive labels, content structure is not properly represented through headings, grouping, lists and table structure, and, names, roles and values are not always properly conveyed

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email us.

We will consider your request and get back to you in 21 days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please email us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email us.

You can contact us via phone, post or by sending an email to info@offta.org.uk. 

Details of this and how to contact us via BSL or welsh are available on our contact us page.

Technical information about this website's accessibility

Ofcom is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Non-compliance with the accessibility regulations

  1. The focus indictor on some menu items does not meet the minimum colour contrast. This fails WCAG 2.2. success criterion 1.4.7 (focus visible).
  2. Slider buttons are not correctly labelled and do not sufficiently describe their purpose out of context to screen reader users. This fails WCAG 2.2. success criterion 2.4.6 (headings and labels).
  3. Navigation menus are marked up as links, however, menus are more representative of buttons, and users may assume menus will open in a new window, as is typical to a link. This fails WCAG 2.2. success criterion 4.1.2 (name, role, value).
  4. There are many PDF files that are untagged, have no language assigned, have images without alt text and reading order problems.

We plan to fix the above by March 2025.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix consultation, research and out of scope PDF’s.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement  

This statement was prepared on 02 September 2024.

This website was last tested in August 2024. We used a sample of pages that included the main page templates and components used on the site. This was the most effective approach to focus on the detail of representative pages.

These pages and their parts were tested against WCAG 2.2 on all levels.

Browsers/operating systems used

  • Windows (Chrome)
  • Windows (Edge)
  • iOS (Safari)
  • Android (Chrome)

Tool used

  • JAWS screen reader
  • NVDA screen reader
  • Dragon Voice Activation
  • VoiceOver
  • TalkBack / Voice Assistnat
  • Screen Magnification Reflow, Text Spacing
  • Windows Magnifier
  • ZoomText
  • System inverted colours
  • Magnification
  • Pinch to Zoom
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